BOOKING

Upon booking an appointment with Bennett and Barkell you will be need to provide a valid name, contact number, and email address. A booking is only secured after validated with credit card details (you will be prompted to do so via the booking system). All credit card details are securely stored within our booking system.

CANCELATION POLICY

We kindly ask a minimum of 24hours notice when cancelling any appointment, this allows us time to try and fill the appointment space. Failure to provide us with 24hours notice will result in a 20% payment of service. This amount will be debited from the nominated card. In the event that there are not enough funds available on the given card, you will be required to pay any outstanding fees prior to booking any new appointments.

DECEMBER DEPOSITS

All appointments booked for the month of December will require a deposit of $100 this is a non-refundable non-transferrable deposit and will be deducted from service bill upon completion of service.

NO SHOWS

If you fail to show up to your appointment, 50% of the service cost is payable. This amount will be debited from the nominated card. In the event that there are not enough funds available on the given card, you will be required to pay any outstanding fees prior to booking any new appointments. In the instance of repeated ‘no showing’ booking privileges will be revoked. Please be aware that ‘no shows’ are always recorded on your client file.

RESCHEDULING

At Bennett and Barkell we are incredibly understanding that sometimes life happens and appointments need to be rescheduled. In the event that you need to reschedule your appointment we kindly ask that you give us as much notice as possible. 

In the event that an appointment has been rescheduled more than 3 times in a row (inside of the 24 hour notice window) this will result in 50% payment of service which will be payable prior to rescheduling the appointment this payment is a one off fee and is not deducted from any new appointments that may be booked.

We try our utmost best to be accomodating with our cancellation policy, and may choose to be lenient in extenuating circumstances.